Residents and businesses encouraged to participate

April 13, 2026 -- Lackawanna County is taking steps to ensure that all residents and businesses in the county can connect to high-speed and reliable internet.

This initiative is part of the Lackawanna County Broadband Assessment Plan study, which is being conducted by the engineering firm HRG. The study is a multi-faceted project that will collect data and feedback over the course of several months to identify broadband service needs and focus future efforts on expanding internet service. A final study and report will outline the findings and proposed next steps with the long-term goal of ensuring reliable high-speed internet is available to everyone in the county.

As part of this effort, Lackawanna County is pleased to announce the launch of the Broadband Internet Survey and Speed Test, which will be administered by HRG. Participation in the survey is crucial to gain a better understanding of the user’s experience with internet service. All residents and businesses play a key part in the survey, as the data collected helps bridge the gap in broadband coverage and informs the county of potential broadband service needs.

What do residents and businesses need to do? Take the survey from your home or business using a wired or Wi-Fi connection that services your home or business. It’s important not to use your mobile phone data plan, as that will not measure your home broadband speed. At the end of the survey, a speed test will gather results on connectivity speeds. Once the speed test and survey are complete, simply click submit.

Residents without internet access, or anyone unable to complete the online survey, can download a printable version from the county website or pick up a copy at their local library or municipal building.

TAKE THE ONLINE SURVEY HERE.
DOWNLOAD A HARDCOPY SURVEY HERE.

The survey will take approximately 5-7 minutes to complete and will be open through July 13, 2026. For questions or comments, or to request a hardcopy by mail or email, contact internetsurvey@lackawannacounty.org.